Support

How can we help?

Email us and a person will answer. Most questions are also covered below.

It helps to include the email on your Fuxux account, the platform involved, and the exact error message if there is one.

Connecting a social account

Open Connections and choose the platform. If an account shows "Reconnect needed", its permission has expired: connect it again from the same page and scheduled posts carry on.

A post didn't publish

Open Posts and look under Failed. Each failed post shows the reason the platform gave, for example a missing image on Instagram or text over the character limit. Fix it and publish again. If the reason isn't clear, send it to us.

Billing, invoices and cancelling

Change or cancel your plan, update your card and download invoices in the billing portal. What each plan includes is on the pricing page.

Apps connected to your account

Apps you allowed by signing in, such as Claude or ChatGPT, are listed in Settings under Connected apps, where you can remove any of them. Apps that use an API key are managed on the API keys page.

API, MCP and AI assistants

The API reference covers every endpoint, and the MCP setup guide explains how to connect an AI assistant and what it can and can't do.

Your account and your data

Change your name, email and password in Settings. You can delete your account under the Danger tab. How we handle data is set out in the privacy policy and the terms.

Found a security problem? Email support@fuxux.com with "Security" in the subject and we'll look at it first.